If you aren't satisfied with the quality of the product you purchased, please contact us.
There are 2 simple ways to file a return
We will remit your money back within 12 Hrs after we have recieved your returned item back in our warehouse. We'll notify you via e-mail of your refund once we've received and processed the returned item.
You may return new, unopened items sold and fulfilled by GreenNBrown.com within 30 days of delivery for a full refund (minus actual shipping/handling cost and 10% restocking fee). Items should be returned in their original product packaging.
Please note that the return shipping cost will be borne by us if the return is a result of our error. (wrong item shipped in error)
We cannot accept returns of the following items:
While we work to ensure that product information is correct, on occasion manufacturers may alter their ingredient lists. Actual product packaging and materials may contain more and/or different information than that shown on our Web site.
In rare instances of any discrepancy between product picture and product name and description, product name and description should be followed.
Customers are advised to review any order for product items that may be sensitive to melting or tainting due to summer heat prior to order finalization. By placing an order for heat sensitive items, customer expressly acknowledges that GreenNBrown cannot guarantee the quality of any heat sensitive product requested to be shipped.
Customers do have the option to add Insulated Shipping Material to product orders which may be heat sensitive. Wrap must be ordered at time of placing the order. Customer acknowledges that wrap will assist in protecting food items shipped but will not in any way fully protect the item and hence customer remains responsible for any product replacement costs for heat damage regardless of whether or not foil wrap was used.
For handmade products (jewelry, home decor items etc.) please note that since these products are individually crafted by hand, there may be slight variations from the dimensions mentioned. Should you need items of very specific dimensions please drop us a note at firstname.lastname@example.org
For Bonsai Trees, please note that the size dimensions are approximate and are measured from the bottom of the pot to include the root system
Please note: During winters shipping of tender trees may have to be temporally delayed due to cold temperatures either in originating or its final destination. Tender trees subject to low, overnight temperatures below 30 degrees during transit may freeze and this may adversely impact the health of the tree. We will send a shipping notice once it is in transit so you know when to expect it
“Last year, my boyfriend decided against giving me a traditional bouquet of flowers on my birthday -- as I live a zero waste lifestyle and am not a huge fan of dying flowers at the end of the day, he decided to put his creative, sustainable thinking cap on.
As a result, I was surprised with this massive terrarium, handcrafted with an upcycled glass water jug, filled with plants from a local nursery, and lined with plenty of decor to make the plants feel at home. I love having it sit by my window, as it always brings me joy to see plants growing happily in their environment. Taking care of this terrarium has had its fair share of challenges as I don't have the best green thumb, but as I look at it every day, I can't help but appreciative of how nature works in marvelous ways. May we all be full of joy and appreciation of this earth and its ecosystems!”
David Hobson puts it nicely: 'I grow plants for many reasons; to please my soul, to challenge the elements or to challenge my patience, for novelty, or for nostalgia, but mostly for the joy in seeing them grow.
(Please note that this is a related article for your reading pleasure. This in no way should be interpreted as product description or claims in relation to this product)