If you aren't satisfied with the quality of the product you purchased, please contact us.
There are 2 simple ways to file a return
We will remit your money back within 12 Hrs after we have recieved your returned item back in our warehouse. We'll notify you via e-mail of your refund once we've received and processed the returned item.
You may return new, unopened items sold and fulfilled by GreenNBrown.com within 30 days of delivery for a full refund (minus actual shipping/handling cost and 10% restocking fee). Items should be returned in their original product packaging.
Please note that the return shipping cost will be borne by us if the return is a result of our error. (wrong item shipped in error)
We cannot accept returns of the following items:
While we work to ensure that product information is correct, on occasion manufacturers may alter their ingredient lists. Actual product packaging and materials may contain more and/or different information than that shown on our Web site.
In rare instances of any discrepancy between product picture and product name and description, product name and description should be followed.
Customers are advised to review any order for product items that may be sensitive to melting or tainting due to summer heat prior to order finalization. By placing an order for heat sensitive items, customer expressly acknowledges that GreenNBrown cannot guarantee the quality of any heat sensitive product requested to be shipped.
Customers do have the option to add Insulated Shipping Material to product orders which may be heat sensitive. Wrap must be ordered at time of placing the order. Customer acknowledges that wrap will assist in protecting food items shipped but will not in any way fully protect the item and hence customer remains responsible for any product replacement costs for heat damage regardless of whether or not foil wrap was used.
For handmade products (jewelry, home decor items etc.) please note that since these products are individually crafted by hand, there may be slight variations from the dimensions mentioned. Should you need items of very specific dimensions please drop us a note at firstname.lastname@example.org
For Bonsai Trees, please note that the size dimensions are approximate and are measured from the bottom of the pot to include the root system
The Norfolk Island Pine Pre-Bonsai Tree is native to Southern Pacific Ocean, East Australia. It is a unique houseplant which loves light but never direct sunlight. It thrives in cool rooms. Keep the soil of the bonsai well moist and drained and do not overwater the plant.
Areas with good ventilation, partial shade but plenty of light are most suitable for the Norfolk Pine to thrive. Feed the plant with liquid fertilizer during its growing season - Spring and Fall.
Repotting of the plant can be done every 2-3 years for the roots to grow. During holiday season, cover this plant with miniature ornaments, glitter and other decorations and it will be a great desktop Christmas tree. During summers, just use it as a tabletop or terrarium plant. It can be a great gift for any occasion!
Please note: During winters shipping of tender trees may have to be temporally delayed due to cold temperatures either in originating or its final destination. Tender trees subject to low, overnight temperatures below 30 degrees during transit may freeze and this may adversely impact the health of the tree. We will send a shipping notice once it is in transit so you know when to expect it
Be the first one to review