If you aren't satisfied with the quality of the product you purchased, please contact us.
There are 2 simple ways to file a return
We will remit your money back within 12 Hrs after we have recieved your returned item back in our warehouse. We'll notify you via e-mail of your refund once we've received and processed the returned item.
You may return new, unopened items sold and fulfilled by GreenNBrown.com within 30 days of delivery for a full refund (minus actual shipping/handling cost and 10% restocking fee). Items should be returned in their original product packaging.
Please note that the return shipping cost will be borne by us if the return is a result of our error. (wrong item shipped in error)
We cannot accept returns of the following items:
While we work to ensure that product information is correct, on occasion manufacturers may alter their ingredient lists. Actual product packaging and materials may contain more and/or different information than that shown on our Web site.
In rare instances of any discrepancy between product picture and product name and description, product name and description should be followed.
Customers are advised to review any order for product items that may be sensitive to melting or tainting due to summer heat prior to order finalization. By placing an order for heat sensitive items, customer expressly acknowledges that GreenNBrown cannot guarantee the quality of any heat sensitive product requested to be shipped.
Customers do have the option to add Insulated Shipping Material to product orders which may be heat sensitive. Wrap must be ordered at time of placing the order. Customer acknowledges that wrap will assist in protecting food items shipped but will not in any way fully protect the item and hence customer remains responsible for any product replacement costs for heat damage regardless of whether or not foil wrap was used.
For handmade products (jewelry, home decor items etc.) please note that since these products are individually crafted by hand, there may be slight variations from the dimensions mentioned. Should you need items of very specific dimensions please drop us a note at email@example.com
For Bonsai Trees, please note that the size dimensions are approximate and are measured from the bottom of the pot to include the root system
Yes, no watering, no trimming, no maintenance and what's more this is a real live bonsai tree that has been preserved to retain its natural color, texture and fragrance.
20 inches tall.
Please allow up to 14 days for delivery
Did you know you don’t need to water, fertilize or prune preserved bonsai trees?
Exposure to sunlight, humidity or change in season do not affect preserved bonsai trees.
If the bonsai tree has been preserved well, it is difficult to differentiate if it is a real live bonsai tree or not. To preserve the trunk of a bonsai and prevent it from bacterial and fungal infections coat it with sulfur every 6 months or annually.
Take proper precautions while applying sulfur. Before the application of sulfur the bark of the tree needs to be moisturized. Excessive application of sulfur can prove harmful to its preservation.
(Please note that this is a related article for your reading pleasure. This in no way should be interpreted as product description or claims in relation to this product)
James W. - In the title of the product, you state that it is not a living tree, however, in the description it states that it is a "real live bonsai tree." I'm confused..
GreenNBrown - Regret that the description is not very clear to you. This is a preserved tree. So while it is not an artificial bonsai (usually made of wire more like a sculpture), it is rather a live tree that is preserved. So the look and feel of the tree is that of a natural tree while at the same time this bonsai being preserved does not need watering or any maintenance