If you aren't satisfied with the quality of the product you purchased, please contact us.
There are 2 simple ways to file a return
We will remit your money back within 12 Hrs after we have recieved your returned item back in our warehouse. We'll notify you via e-mail of your refund once we've received and processed the returned item.
You may return new, unopened items sold and fulfilled by GreenNBrown.com within 30 days of delivery for a full refund (minus actual shipping/handling cost and 10% restocking fee). Items should be returned in their original product packaging.
Please note that the return shipping cost will be borne by us if the return is a result of our error. (wrong item shipped in error)
We cannot accept returns of the following items:
While we work to ensure that product information is correct, on occasion manufacturers may alter their ingredient lists. Actual product packaging and materials may contain more and/or different information than that shown on our Web site.
In rare instances of any discrepancy between product picture and product name and description, product name and description should be followed.
Customers are advised to review any order for product items that may be sensitive to melting or tainting due to summer heat prior to order finalization. By placing an order for heat sensitive items, customer expressly acknowledges that GreenNBrown cannot guarantee the quality of any heat sensitive product requested to be shipped.
Customers do have the option to add Insulated Shipping Material to product orders which may be heat sensitive. Wrap must be ordered at time of placing the order. Customer acknowledges that wrap will assist in protecting food items shipped but will not in any way fully protect the item and hence customer remains responsible for any product replacement costs for heat damage regardless of whether or not foil wrap was used.
For handmade products (jewelry, home decor items etc.) please note that since these products are individually crafted by hand, there may be slight variations from the dimensions mentioned. Should you need items of very specific dimensions please drop us a note at email@example.com
For Bonsai Trees, please note that the size dimensions are approximate and are measured from the bottom of the pot to include the root system
A bonsai plant is a miniaturized version of its original plant, grown in container, thanks to the Japanese art of ‘Bonsai’.
Ginkgo Bonsai is aboriginal to Japan. Ginkgo, the only existing species of family Ginkgophyta, its origin can be traced about 200 million years in the past to that of dinosaur era. It is a charming tree and makes a fascinating bonsai. Ginkgo biloba leaves are large lobed fan-shaped and green in color but turn yellow in winters.
Ginkgo Biloba bonsai needs full sun to partial shade to thrive but needs protection from frost during winters. It is advisable to wrap the pot to shield the roots from freezing. The water needs of Ginkgo bonsai increase during the growing season, ensure that the soil is well moist and does not go dry. Prune the tree during growing season. Young ginkgo trees should be repotted every year. Ginkgo is dioecious and has both male and female plants. An extreme hardy, it is ideal for landscaping as it purifies the air around it.
As one of the oldest living species in the world, Ginkgo is known to have innumerable health benefits. It improves blood circulation in human body which helps in better function of eyes, brain, heart and legs.
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