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There are 2 simple ways to file a return
We will remit your money back within 12 Hrs after we have recieved your returned item back in our warehouse. We'll notify you via e-mail of your refund once we've received and processed the returned item.
You may return new, unopened items sold and fulfilled by GreenNBrown.com within 30 days of delivery for a full refund (minus actual shipping/handling cost and 10% restocking fee). Items should be returned in their original product packaging.
Please note that the return shipping cost will be borne by us if the return is a result of our error. (wrong item shipped in error)
We cannot accept returns of the following items:
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In rare instances of any discrepancy between product picture and product name and description, product name and description should be followed.
Customers are advised to review any order for product items that may be sensitive to melting or tainting due to summer heat prior to order finalization. By placing an order for heat sensitive items, customer expressly acknowledges that GreenNBrown cannot guarantee the quality of any heat sensitive product requested to be shipped.
Customers do have the option to add Insulated Shipping Material to product orders which may be heat sensitive. Wrap must be ordered at time of placing the order. Customer acknowledges that wrap will assist in protecting food items shipped but will not in any way fully protect the item and hence customer remains responsible for any product replacement costs for heat damage regardless of whether or not foil wrap was used.
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For Bonsai Trees, please note that the size dimensions are approximate and are measured from the bottom of the pot to include the root system
This Ficus is also known as Banyan Fig. Has grey to reddish bark dotted with small, horizontal flecks, similar to tiger-like marking and takes an aged look.
6 yrs old and about 8 inches tall.
Biological Name: Ficus Retusa
Martyn Straw - So I just received a breathtaking Ficus Retusa Bonsai Tree from you - so now what? Do you have a source I should go to now? Should/can I start pruning immediately or wait? I would like to start forcing the growth downwards - it's currently top-heavy
GreenNBrown - You can trim the foliage any time of the year. Not sure what you mean by top heavy... maybe that the canopy is full? Please feel free to trim back to your liking.