If you aren't satisfied with the quality of the product you purchased, please contact us.
There are 2 simple ways to file a return
We will remit your money back within 12 Hrs after we have recieved your returned item back in our warehouse. We'll notify you via e-mail of your refund once we've received and processed the returned item.
You may return new, unopened items sold and fulfilled by GreenNBrown.com within 30 days of delivery for a full refund (minus actual shipping/handling cost and 10% restocking fee). Items should be returned in their original product packaging.
Please note that the return shipping cost will be borne by us if the return is a result of our error. (wrong item shipped in error)
We cannot accept returns of the following items:
While we work to ensure that product information is correct, on occasion manufacturers may alter their ingredient lists. Actual product packaging and materials may contain more and/or different information than that shown on our Web site.
In rare instances of any discrepancy between product picture and product name and description, product name and description should be followed.
Customers are advised to review any order for product items that may be sensitive to melting or tainting due to summer heat prior to order finalization. By placing an order for heat sensitive items, customer expressly acknowledges that GreenNBrown cannot guarantee the quality of any heat sensitive product requested to be shipped.
Customers do have the option to add Insulated Shipping Material to product orders which may be heat sensitive. Wrap must be ordered at time of placing the order. Customer acknowledges that wrap will assist in protecting food items shipped but will not in any way fully protect the item and hence customer remains responsible for any product replacement costs for heat damage regardless of whether or not foil wrap was used.
For handmade products (jewelry, home decor items etc.) please note that since these products are individually crafted by hand, there may be slight variations from the dimensions mentioned. Should you need items of very specific dimensions please drop us a note at firstname.lastname@example.org
For Bonsai Trees, please note that the size dimensions are approximate and are measured from the bottom of the pot to include the root system
The elegantly styled chinese elm bonsai with tiered, curved trunk, displays the expertise of our bonsai artist. Alternating clustered leaves on thick, exfoliating trunk make it strikingly beautiful.
Endemic to south-east Asian countries Japan, China and Korea, Chinese elm is one of the most desired choices for the Japanese art of bonsai. A semi - evergreen tree with tiny deep green foliage, speckled dark reddish-gray bark, grows naturally into a canopy with excellent shade ability. The gracefully arched swaying branches of chinese elm trees are covered with indented, tiny, deep green foliage. Elm trees are versatile and ideal for landscaping.
Chinese elm is commonly known as ‘lacebark elm’. It’s biological name is ulmus parvifolia.
Chinese elm bonsai enjoys full sun to partial shade but needs protection from frost during winters. The bonsai needs to be kept indoors from frost free room. Regularly water your chinese elm for best results. As a vigorous grower, ulmus parvifolia needs to be repotted every two years. Repotting is advisable during spring. It responds well to frequent pruning and trimming and can be easily shaped and trained with normal wires.
Please note: During winters shipping of tender trees may have to be temporally delayed due to cold temperatures either in originating or its final destination. Tender trees subject to low, overnight temperatures below 30 degrees during transit may freeze and this may adversely impact the health of the tree. We will send a shipping notice once it is in transit so you know when to expect it
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